Smarter Support, Powered by AI
Support that adapts, responds, and resolves before your customer even asks.
With ERBrains and Dynamics 365 Customer Service, you get a 360° AI-powered support system that’s connected across every channel.
Our Best Services
Case & Knowledge Agents
Auto-generate case summaries and knowledge articles.
Omnichannel Contact Center
Voice, chat, WhatsApp, email all in one place.
Copilot for Agents
AI suggests responses, summarizes issues, and escalates smartly.
Real-Time Sentiment Detection
Understand how your customers feel in the moment.
Deliver seamless, AI driven support with Dynamics 365 Customer Service and see a 315% ROI with $11 million+ net present value over three years, driven by 40% faster case handling, 20% better first‑call resolution, AI case routing, and self‑service automation.
Deliver faster, smarter support every time.
Today’s customers expect more than just answers they expect empathy, speed, and consistency. With Dynamics 365 Customer Service, ERBrains helps you transform support from a cost center into a growth driver. From AI-driven case routing to unified agent workspaces, empower your team to resolve faster, personalize every touchpoint, and predict what’s next.
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Years Experience
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Team Members
Get real-time insights
Connect with the right service rep
Collaborate live in teams
Resolve Issues faster with Copilot
Frequently Asked Questions
It’s ideal for businesses of all sizes looking to improve their customer support processes, whether through self-service options, live agent support, or AI chatbots.
Yes. It integrates seamlessly with Microsoft 365 (Outlook, Teams), Power Platform (Power BI, Power Automate), and other Dynamics 365 apps like Sales and Marketing. Custom integrations are also available.
Yes. With Omnichannel for Customer Service, you can connect with customers via live chat, SMS, voice, and social channels. You can also deploy AI-powered chatbots using Microsoft Copilot Studio (formerly Power Virtual Agents).
Absolutely. Dynamics 365 allows you to build and manage a centralized knowledge base that agents and customers can access to find answers quickly and reduce support requests.
Dynamics 365 follows Microsoft’s enterprise-grade security protocols and is compliant with global standards such as GDPR, ISO, and SOC. Role-based access control ensures sensitive data stays protected.
You can access detailed dashboards and real-time reports to monitor agent performance, customer satisfaction, case resolution times, and more. Integration with Power BI enables advanced analytics and custom reports.
Yes. The platform is highly flexible and can be tailored to match your specific workflows, processes, and branding. Custom apps and automation can also be built using the Microsoft Power Platform.
