Enhanced Support for Microsoft Dynamics 365 | ERBrains

Empowering Your Microsoft Dynamics 365
with Global Managed Services

24/7 Managed Services across US, India & UAE. Business Central, Finance & Operations, Customer Engagement & Power Platform.

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Free Support Audit

Tell us about your Dynamics environment and we'll assess optimization opportunities.

Your Dynamics 365 — Always On
Always Optimized

We ensure your Dynamics 365 environment stays stable, compliant, and seamlessly integrated — so your team can focus on driving growth.

Proactive Maintenance

We detect and resolve issues before they impact operations. Fewer disruptions. Greater uptime. Predictable performance.

Global Compliance

Specialized support for US Sales Tax, India GST, UAE VAT, and regional regulations — keeping you audit-ready and confident.

Seamless Integration

Unified ecosystems across Dynamics 365, Office 365, and Power Platform — eliminating silos and manual work.

Our Core Service Verticals

Master Data & Finance

Accurate ledgers & audit-ready reporting.

Inventory & Warehousing

Real-time supply chain support.

Extensions & Customizations

AL, X++, third-party management.

Power Platform & O365

Power Apps, BI & integrations.

Builds & Upgrades

Patching & release management.

Sales & Service Support

Optimize lead-to-cash workflows.

Automation

Advanced Power Automate flows.

Security & Governance

Roles, DLP & compliance.

Portals & Field Service

Power Pages & dispatch logic.

One Partner. Three Major Markets

HOW WE WORK








Assessment
Full Audit
  • Environment audit
  • Gap analysis
  • Compliance check
  • Performance review
Opportunity
Setup Phase
  • Kick-off workshops
  • Access setup
  • SLA definition
  • Escalation model
Optimisation
Performance
  • Proactive monitoring
  • Performance tuning
  • Automation setup
  • Code quality review
Reporting
Insights
  • Monthly dashboards
  • SLA tracking
  • Incident analysis
  • Roadmap planning

Managed Services Plans

SILVER

Silver Plan

Best for stable environments

  • Response Time: 8 Business Hours
  • Coverage: Business Hours
  • Health Checks: Quarterly
  • Upgrades: Assisted
GOLD

Gold Plan

Best for growing firms

  • Response Time: 4 Business Hours
  • Coverage: Extended Hours
  • Health Checks: Monthly
  • Upgrades: Fully Managed
PLATINUM

Platinum Plan

Best for 24/7 global operations

  • Response Time: 1–2 Hours
  • Coverage: 24/7
  • Health Checks: Weekly
  • Upgrades: Strategic Planning

Tier Comparison (F&O & CE Focus)

F&O

Response Time
Functional Support
Technical Support (X++)
LCS Monitoring
Compliance Updates
Silver
4–8 Hours
Yes
Break-Fix
Basic
Quarterly
Gold
2–4 Hours
Yes
Minor Enhancements
Proactive
Monthly
Platinum
<1 Hour (Critical)
Priority Access
Continuous Development
24/7 Real-time
Immediate / On-demand

Customer Engagement

Response Time
Support Coverage
Automation Health
Security Audits
Feature Adoption
Silver
8 Business Hours
Standard Business Hours
Break-Fix
Quarterly
Standard Updates
Gold
4 Business Hours
Extended Business Hours
Optimization
Monthly
Sandbox Testing
Platinum
1–2 Hour Critical Response
24/7 Global Support
Proactive Monitoring & AI Insights
Real-time Access Monitoring
Strategic Roadmap & Training

Power Platform

Response Time
Support Coverage
Automation Health
App Governance
Licensing Support
Silver
8 Business Hours
Standard Business Hours
Break-Fix
Basic Security
Standard Guidance
Gold
4 Business Hours
Extended Business Hours
Optimization & Monitoring
Quarterly DLP
Semi-annual Audit
Platinum
1–2 Hour Critical Response
24/7 Global Support
AI-driven Monitoring & Alerts
Full ALM Management
Continuous Cost Optimization
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Schedule Your Discovery Call

Speak with our Dynamics 365 experts and explore how we can support your business.